FREQUENTLY ASKED QUESTION

How to order?


It's super easy! 1. Browse around our website and ‘ADD TO CART’ anything you would like to purchase. 2. Once you’re ready, click checkout. 3. Follow the steps and fill in the required information. Make sure you input the correct details. 4. Submit order & checkout! 5. Check your emails for your order and updates! We'll be processing your orders within 24 hours!




Couriers & Delivery?


We ship using Canada Post or Chit Chats Delivery.




Modes of Payment?


We accept payments through:

  • Paypal
  • E-transfer via email for Canadian residents.




Item out of stock?


Our inventory is updated regularly so if it is out of stock, we are truly out of stock for the time being! But follow our instagram, @rrawcanada for updates as to when we will restock!




I messaged you with an inquiry, when will you get back to me?


We will get back to you within 24 hours. We are a small business and our influx of orders have risen. We are trying our best and we will get back to you.




Where are you based in Canada?


Toronto, Ontario.




Refund Policy


Due to the personal nature of our products, we do not offer refunds or exchanges. If for whatever reason you experience a problem with our product or are unsatisfied, please send us a message and we will be happy to help you resolve the issue.




Where do you ship too?


Currently we are only shipping to Canada & United States.





GENERAL

Are you organic?


We are 101% organic! By organic, we mean that all our products are plant-derived, coming straight from this beautiful earth of ours. This does not mean we are "chemical-free" because believe it or not, even water is a chemical (h2o). The word organic is so misconstrude these days, that no one knows what it truly means. In our case, it means we don't use any ingredients that was synthesized in a lab.




Do your products contain preservatives?


Yes of course! Food-grade preservatives. To be quite frank, it's scarier for a product to be preservative-free. Preservatives aren't a bad thing, but the current trend and media have depicted them to be. Preservatives are what keep the active ingredients in your skincare products from going off. They keep the bacteria (because there's bacteria everywhere) that get into the product at bay. They work as defense to keep your products in tip top shape. Of course, there are toxic preservatives, however, our preservatives are 100% food-grade! P.S: Salt is a preservative.




Are you vegan?


Nope. Some of our items contain dairy and honey.




Proper storage and care?


  • Always away from sunlight.
  • Always in a cool - shadey area.
  • Always keep sealed.
  • Try not to get too much water in the product.
  • Clean hands please!




Shelf life of your products?


Typically 6-12months, depending on the item and if cared for correctly. Each product varies so please check out the info section of each product,.




Allergic reaction?


Skincare isn't a one size, fits all. Everyone's skin is different and we all react to things differently! Please do a patch test before use and if irritation occurs, discontinue use and seek out a doctor.





SKIN / PRODUCT FAQS